Refund & Return Policy
Refund and Return Policy
Effective Date: February 1, 2025
Thank you for shopping with Sensational Holy Threads! We deeply appreciate your support as we grow our small, faith-driven brand. Please carefully review our refund and return policy for more details on how we handle purchases.
All Sales Are Final
At Sensational Holy Threads, all sales are final, and we cannot offer refunds or accept returns. As a small business, this policy ensures we can continue creating meaningful, high-quality products while keeping our operations sustainable. We encourage you to double-check your order details, including size and preferences, before completing your purchase.
Defective or Incorrect Items
We take great pride in the quality of our products and the care we put into each item. While it is doubtful you will receive a defective or incorrect item, we are here to help if such an issue arises.
To be eligible for a resolution, the item must be in the exact condition you received it. Please also provide proof of purchase, such as a receipt or order confirmation.
Follow these steps:
1. Contact Us: Email us at sensationalholythreads@gmail.com within 7 days of receiving your order.
2. Provide Details: Include your order number, a description of the issue, and photos showing the defect or error.
3. Resolution: After reviewing your case, we will issue a replacement at no additional cost to you.
Lost or Missing Orders
If your order is lost in transit or marked as delivered but has not been received, we are here to assist you in resolving the issue.
1. Reach Out to Us: Email us at sensationalholythreads@gmail.com with your order number.
2. File a Claim: In some cases, we may ask you to file a claim with the shipping carrier. This step ensures the issue is properly documented.
3. Replacement: Once the issue is verified, we will send a replacement for your order.
We appreciate your patience as we work to resolve shipping-related issues promptly.
Damaged During Shipping
Although we take measures to package your items securely, damages during shipping can occasionally occur. If this happens, please follow these steps:
1. Contact Us: Email us within 7 days of delivery at sensationalholythreads@gmail.com.
2. Provide Evidence: Include photos of the damaged item and its packaging to help us assess the situation.
3. Resolution: Once we confirm the damage, we will arrange for a replacement item to be sent to you as soon as possible.
We aim to make this process smooth and stress-free for you.
Contact Us
If you have any questions, or concerns, or require further assistance, please don’t hesitate to get in touch with us at sensationalholythreads@gmail.com. We strive to respond to all inquiries within 1–2 business days.
Thank you for supporting Sensational Holy Threads! Your belief in our mission to spread hope and healing through faith-inspired designs fuels everything we do. Together, we can make a positive impact on the lives of many.