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How Long Does Local Delivery Takes?Local deliveries are typically completed within 1–2 days after your order is confirmed. Once your order is confirmed, it is already in the process of shipment and we cannot make any adjustments to the order. We aim to provide a fast and reliable service to get your items to you quickly.
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What should I do If there's a Delay In My Local Delivery?If your delivery hasn’t arrived within the expected time frame, please contact us at sensationalholythreads@gmail.com or 401-481-4291. We’ll promptly check the status of your delivery and keep you updated. If your order is set back a day rest assured you will be refunded back your shipping fee.
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What Areas Do You Cover For Local DeliveryWe currently offer local delivery by hand in Providence, Rhode Island. If you're unsure whether your location is eligible, feel free to reach out to confirm.
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Can I choose a Specific Time For My delivery?While we do our best to accommodate timing preferences, delivery times may vary. If you have special timing requests, please let us know when placing your order, and we’ll do our best to meet them and set it as Priority.
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How Do I Contact Customer Support?You can reach us via email at support sensationalholythreads@gmail.com or use the contact form on our website. We aim to respond within 24-48 hours.
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How Can I Get Involved In Mental Health Advocacy Through Your Brand?You can join our mission by sharing our message, purchasing products, or engaging with our mental health resources and commenting on our blog. Stay tuned for opportunities to support initiatives and campaigns we partner with in the future!
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How Long Does Shipping Takes?Shipping times may vary depending on your location. On average: Domestic Orders: 3–8 business days International Orders: 7–15 business days You will receive a tracking number once your order has shipped so you can follow its journey.
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Can I Make Changes To My Order After It’s Been Placed?If you made a mistake contact us ASAP so it won't go through the fulfillment process and we'll try our best to help you but an order with no address we have the right to cancel. If you contact us right after we have gotten your shipping number arranged then we’re unable to make changes, including size, color, or item substitutions. Please double-check your order details before completing your purchase!
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Do You Ship Internationally?Yes, we offer international shipping! Shipping costs and delivery times vary depending on the destination.
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What Should I Do If I Have A Missing or Incorrect Order?If your order is missing an item or if you received the wrong product: 1. Contact us at sensationalholythreads@gmail.com with your order number. -Remember we are not responsible for missing orders if not conducted by the local delivery service we offer, Please contact the carrier of your package and file a complaint to them directly ASAP before emailing us 2. Provide a clear description of the issue and include photos, if applicable. Our team will review your case and send a replacement if it’s still in stock as soon as possible.
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Can I Return or Exchange Items?We accept returns or exchanges within 7 days of purchase for unworn, unwashed items in their original condition. Please refer to our Return Policy for more details.
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Do You Offer Refunds or Returns?At this time, All Sales Are Final, and we are unable to offer refunds or returns. We’re a small, growing business, and this policy helps us continue to provide quality products and excellent service. If there is an issue with your order (e.g., defective or incorrect item), I'm sorry but we can not issue a replacement at the moment if the item is defective, for a replacement the item must be unworn and not stained. if there's a tag please leave it on the Item Contact sensationalholythreads@gmail.com within 7 days of receiving your order if you need a replacement after meeting the requirements. We’ll gladly work with you to resolve the issue and provide a replacement if necessary.
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Are Your Products Sustainably Made?Yes! We are committed to ethical and sustainable practices by sourcing high-quality materials and working with responsible manufacturers.
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How Do I Care For My Beanie?For our acrylic/polyester beanies: Hand wash with cold water and mild detergent. Gently reshape and lay flat to dry. Avoid harshly using machine washing, drying, or ironing to maintain quality. For other products, care instructions are included on their labels and product pages.
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What is Sensational Holy Threads all about?Sensational Holy Threads is a Christian clothing brand that combines faith, mental health awareness, and poetry to inspire hope and healing. Our mission is to create apparel that uplifts, encourages, and sparks meaningful conversations.
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What kind of products do you offer?Right now since we are a new brand we have one product in line which is our ‘Holy Threads Beanie' but we will be offering a variety of products, including T-shirts, hoodies, beanies, and other accessories, all featuring designs inspired by Christian values and mental health awareness.
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Do You Offer Custom Designs or Personalization?Currently, we do not offer custom designs. However, stay tuned for future updates and releases as we expand our collections!
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How Can I Stay Updated On New Products And Promotions?Follow us on social media and subscribe to our newsletter to be the first to know about new launches, sales, and community updates! Instagram: @sensationalholythreads TikTok: @sensationalholythreads FaceBook: @sensationalholythreads
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